Returns and Exchanges Policy
If you are not completely satisfied with your purchase or gift for any reason, please review our return, refund, and exchange policies below. Products must be returned in new, unaltered and unused condition. All returns are subject to validation and approval at Phytoca USA discretion.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- must not be a sale item
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately by phone or email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund. However, if the return was not a result of our error, we are not able to refund your original shipping charges.
HOW TO RETURN OR EXCHANGE A PRODUCT:
An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
If you return a product within 30 days of the delivery date, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of a Phytoca USA Gift Card.
Please address the return package to:
2201 NW 102 PL Suite 1A
Doral, FL 33172